Introduction
TicketEmpire ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and any related services (collectively, the "Service"). By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Payment information (e.g., credit card details, billing address)
- Account credentials
b. Non-Personal Information
- Browser type and version
- Operating system
- IP address
- Usage data (e.g., pages visited, time spent on the platform)
c. Information Provided by You
- Event details (for organizers)
- Feedback or reviews
- Customer service inquiries
2. How We Use Your Information
We use the collected information to:
- Provide and improve the Service
- Facilitate ticket purchases and event management
- Communicate with you, including sending updates and promotional materials
- Process payments and prevent fraud
- Ensure compliance with applicable laws and regulations
3. Sharing Your Information
We may share your information with:
a. Third-Party Service Providers
To facilitate payments, analytics, marketing, or other functions essential to the Service.
b. Event Organizers
When you purchase tickets, we share your information with the relevant organizer to facilitate your participation.
c. Legal Obligations
If required by law, we may disclose your information to comply with legal processes or protect our rights and safety.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Service. Cookies help us analyze user behavior, remember preferences, and provide targeted advertisements. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct or update your information
- Request deletion of your information
- Opt-out of marketing communications
- Restrict or object to data processing
To exercise your rights, please contact us at support@ticketempire.com.
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.
8. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are made constitutes your acceptance of the updated Privacy Policy.
11. Governing Law
This Privacy Policy is governed by the laws of the State of North Carolina, USA. Any disputes arising from this Privacy Policy shall be resolved exclusively in the courts located in North Carolina.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@ticketempire.com
Phone: +1 (XXX) XXX-XXXX